Fly Policies

Covid Safety Protocol

  • Please know we are subject to the CDC guidelines and our protocol is subject to change at any time.

  • All students will have a temperature check upon entering.

  • We will require all students to wear masks during their session

  • We have all of our teachers masked at all times. 

  • Our entire facility is defogged with a hospital grade non toxic disinfectant at the end of the day. 

  • Hand sanitizer and wet wipes are used by each student before entering the training mat. 

  • We have all parents sign a covid waiver form before each class.

  • Please keep your child home if they show any signs of illness or contagiousness such as fever, coughing, sneezing/runny nose, rashes, warts, or fungal infections. For the safety and health of our other students and our coaches, any child who comes to class showing any signs of the above will be sent home. Normal make up policies apply for these cases.

Enrollment and Tuition & Other Facts

  • Regardless of autopay payment method, we require a valid credit or debit card on file at all times.

  • Tuition is billed on the date of your purchase and will be billed every 28 days or every 4 weeks. 

  • Fly Studios uses a flexible scheduling system. You must login into your fly studios mind body account and pre-register them into class. 

  • Classes must be reserved in advance. Drop-ins are not guaranteed a spot in class and may be turned away if class is full.

  • All students are asked to wear the proper attire. Girls are asked to wear a leotard/swimsuit underneath their academy uniform shirt, leggings that covers the back of their knees, hair pulled back and absolutely no jewelry. Boys are asked to wear pants that cover the back of their knees, uniform academy shirts, and hair also pulled back with no jewelry or watches. 

  • If a students is 20 minutes late to a class we ask that you reschedule since they would have missed the warm up and it then becomes a safety issue.

  • Siblings not enrolled in class are not allowed on the mat at any time.

  • There is a $50 non refundable annual charge for all autopay members. This will be charged on your card at the first month of enrollment. 

 

Cancellation & Refund Policies

  • For Autopays:

    • To cancel before your next autopay is charged, written notice must be provided a minimum of 4 weeks before your next billing date.

    • Memberships cancelled in the middle of a pay period are not refunded. We give 30 days from the date we receive the written cancellation for your child to take any remaining classes in the current session. Your child may take the remaining classes in the session or forfeit them.

    • If your child has tried the class chooses not to continue, we will do our best to assess the situation and apply the class or package purchased towards account credit to be used for another service within 6 months. Please note unused credit cannot be applied for a different child.

    • Please note that all autopays cancellation request forms must be made in writing with this official e-form a minimum of 4 weeks (1 month) before your next billing date. We apologize but no exceptions will be granted. 

    • The form is at the following link: AUTOPAY CANCELLATION FORM

  • For Birthday Parties:

    • Deposits can be refunded in full if you have cancelled your party within 3 weeks or 21 days before the date of your event. If you have cancelled less than 21 days we will retain 50% of your deposit.

    • We allow rescheduling of parties within 3 weeks or 21 days before the date of your event. If you request to reschedule less than 21 days there will be ask for a $50 rescheduling fee.

  • For Camps

    • Payment in full must accompany this application to reserve your space in camp. If you cancel before the camp, we will refund your payment minus a $50.00 fee.

  • For Privates

    • Payment in full must be made to reserve a private. Privates must be cancelled within 24 hours. If a private is cancelled less than 24 hours, your payment will be refunded minus a $50 fee.

Autopay Suspensions

  • Due to impacted classes, we only offer medical suspensions and require an accompanying doctor's note to qualify. All Autopay suspension request forms must be made in writing with our official e-form above for a maximum of 6 months. We can accept immediate autopay suspensions for injured students with a copy of a doctors note.
     

Makeups

  • To qualify for a makeup class, we require notice of an anticipated absence at least 6 hours prior to the start of your child’s class time to allow other students an opportunity to sign up for that class. You can call or text 1 (800) 257-9498 or email info@flystudios.com to cancel a class.

  • Makeups can be rescheduled in our flexible schedule system within the billing month. Makeups not scheduled within this time frame are lost. Please note that you do not accumulate make ups past your billing month. 

  • Makeups are not guaranteed as they are based on availability only.

  • Scheduled make up classes that are missed without notification are lost.

Safety Guidelines

Enrolling your child in classes is an acknowledgment of the risks involved. All students must have a waiver on file in order to step on the mat.

Students who are late more than 15 minutes (missing the warm up activity and stretching) will be asked to not join class due to safety reasons. This missed class can be used for a future makeup.

Clothing to protect your child:

• Leggings or tight fitting sweat pants that go below the knees (no shorts please) to lessen the friction from the apparatuses.

• A t-shirt with sleeves long enough to cover under the armpits (no cap sleeves or tank tops).

• Leotard or tank top tucked in underneath their t-shirt for any upside down activities.

• No jewelry. If earrings cannot be taken out we will tape your child’s ears with sports tape to protect them from the activities.

• Long hair must be pulled back.

• Students on the mat will be barefoot to avoid slipping on the floor and/or apparatuses. Socks are not allowed as they are slippery.

Lobby:

• Food is allowed, but if you have especially pungent food or any peanuts or other tree nuts, please have your meal on the patio.

• Your child must wear shoes when arriving or leaving the studio. Bare feet in the parking lot is not allowed.

General Guidelines

  • Fly Studios is not responsible for any items left at, lost, or stolen from the studio.

  • Photographs/video of your child is allowed. You must obtain parental consent prior to taking photos or videos of other students in class. If another parent objects to an existing image of their child that you possess, you are responsible for deleting the photo or video.

  • All students dropped off must be promptly picked up once class is dismissed.